ISU Online Training

SAP ISU Course Content

SAP ISU Master Data

1. Introduction To Master Data
o 1.1 Introduction To Master Data
2. Business Master data
o 2.1 Business Partner
o 2.2 Contract account
o 2.3 Contract
o 2.4 System configuration in SAP IS-U & R/3
o 2.5 Creation of Business master data
3. Technical Master data
o 3.1 Connection Object
o 3.2 Premise
o 3.3 Installation
o 3.4 System configuration in SAP IS-U & R/3
o 3.5 Creation of Technical master data
4. Regional Structures
o 4.1 Purpose of regional structure
o 4.2 Postal Regional structure
o 4.3 Political Regional structure
o 4.4 Company Regional structure
o 4.5 Dependencies of Regional structures
5. Schedule Master Record
o 5.1 Parameter Record
o 5.2 Portion
o 5.3 Meter reading unit
o 5.4 Creation of the MRU and Portion

Customer Services

1. Customer Interaction Centre
o 1.1 Enquiry (Complain, account position,bill, meter etc.)
o 1.2 Request (E.g., E-bill)
o 1.3 Complaint (E.g., Order to handle the complaint)
2. Master Data Creation
o 2.1 Create Customer Contact
o 2.2 Business Partner
o 2.3 Contract account
o 2.4 Contract
o 2.5 Create Service Order
o 2.6 Batch Program
3. Customer Complaint Handling
o 3.1 High Consumption complaint/ developed/ Over/ Wrong reading complaint
o 3.2 Payment/ credit not adjusted
o 3.3 Vigilance complaints
o 3.4 Wrong disconnection
o 3.5 Load Dispute
4. Move-In
o 4.1 Move-in document layout
o 4.2 Move-in welcome letter
o 4.3 Determination of move-in date
o 4.4 Alignment of move-in after device installation
o 4.5 Reversal of move-in
5. Work Order Management
o 5.1 New Connection
o 5.2 Device Installation
o 5.3 Device Removal
o 5.4 Device Replacement
o 5.5 Device Investigation
o 5.6 Disconnection
o 5.7 Re-connection
o 5.8 End of Supply
o 5.9 Temporary Supply
o 5.10 Load Change Site Investigation
6. Move Out
o 6.1 Normal move-out
o 6.2 Demolition case
o 6.3 Move-out to join Statement Billing
o 6.4 Change of name
o 6.5 Move-out after Six months due to non-payment

Device Management

1. Technical Master Data
o 1.1 Connection Object
o 1.2 Premise
o 1.3 Device Location
o 1.4 Installation
2. Technology
o 2.1 Device
o 2.2 Device Category
o 2.3 Register Group
o 2.4 Register Relationship
3. Service Order
o 3.1 Installation
o 3.2 Removal
o 3.3 Replacement
o 3.4 Inspection
4. Meter Reading
o 4.1 MRU and Portion
o 4.2 Schedule Records
o 4.3 Meter Reading Organization (Street Route)
o 4.4 Meter Reading Order creation
o 4.5 MRO download and Upload
o 4.6 Meter Reading Estimation
o 4.7 Meter Reading validation
o 4.8 Manual input of periodic & aperiodic meter reading
5. Integration Of DM With Other Modules
o 5.1 Integration with MM
o 5.2 Integration with PM

Billing and Invoicing

1. SAP Billing Master Data, Creation, Rate structure, and Execution
1.1 Billing Class
1.2 Rate type
1.3 Rate Category
1.4 Operands
1.5 Prices, price categories, Price types
1.6 Rates, Rate line items
1.7 Facts
1.8 Schemas, Working with schemas
1.9 Rate Determination
1.10 Discounts/Surcharges

2. Important Billing Functions
2.1 Billing Tasks
2.2 Billing periods
2.3 Special Billing functions
2.4 Process of Billing
2.5 Entry of selection
2.6 Billing & Simulation
2.7 Document Information
2.8 Out-sorting (Billing and Invoicing)
2.9 Billing Reversal Process
2.10 Manual billing
3. Invoicing
3.1 Invoicing Overview
3.2 Tasks of invoicing
3.3 Invoicing Processing
3.4 Budget Billing procedure
3.5 Payment plan categories
3.6 Creation of Budget billing plan
3.7 Payment plan (Creation and Configuration)
3.8 Payment schemes (Creation and Configuration)
3.9 Invoicing reversal (Basic settings for Invoicing reversal)
3.10 Out-sorting (Billing and Invoicing)
3.11 Lock Reasons for Invoicing
3.12 Bill Printout
3.13 Bill form
3.14 Control Parameters for bill printout
3.15Classification criteria of billing line items

Financial Accounting Contract Account Receivables and Payables

• 1SAP ISU FICA Basics
1. Concept and special functions in FI-CA
2. Event Technology
3. Parallel Mass Processes in FI-CA
4. Master Data Objects in FI-CA
• 2 Documents
1. Lifecycle of Documents
2. Document Structures
3. Posting Documents
4. Integration with General Ledger Accounting<
5. Account Balance Display
• 3 Transactions and Account Determination
1. Structure of Transactions
2. Transactions in IS-U
3. General Ledger Account Determination
4. Tax Determination in IS-U
• 4 Incoming Payments
1. Processing Incoming and Outgoing Payments
2. Payment Lots and Check lot
3. Clarification Processing
4. Cash Desk/Cash Journal
• 5 Payment Run
1. Prerequisites of Payment Settlement
2. Payment program
3. Payment Cards
• 6Returns Processing
1. Configuration of Returns
2. Processing of Returns
• 7 Clearing Control
1. Terminology and Definitions
2. Configurations of Clearing Strategy
• 8 Dunning and Collections
1. Dunning –Terminology
2. Configuration and Execution of Dunning Run
3. Submission to External Collection
• 9 Interest Calculations
1. Calculation of Interest on Items
2. Interest Keys and Calculation Rules
3. Processing of Interest Calculation
• 10 Deferral/Installment Plan
1. Deferral: Definition and Processing
2. Installment Plan: Definition and Processing
• 11 Other Business Transactions
1. Account Maintenance
2. Reversing Documents and Resetting Clearing
3. Document Transfer
4. Mark as Doubtful/Individual Value Adjustment
5. Write Off
• 12 Security Deposits
1. Cash and Non-Cash Security Deposit
2. Request, Payment, and Settlement of Cash Security Deposit
• 13 Correspondence
1. Definition and Types
2. The Print Workbench
• 14 Further Integration of FICA

 

 

SAP ISU Online Training in Hyderabad & Bangalore.

SAP ISU Course is designed to give an undeniable level of comprehension of the significant parts of the SAP for ISU Management. The members will actually want to comprehend how the business arrangement coordinates with the remainder of the ISU arrangement, as well as how every region of the SAP for IS-Utilities Management interfaces with one another. This course is intended to give an outline of the all-out arrangement and is certainly not a complete perspective on the full arrangement and all capabilities accessible.

This course is planned for the accompanying students:

• Decision creators who use SAP Utilities to help their business processes.
• Project directors are liable for carrying out IS-Utilities.
• A venture group executing business processes with ISU.
• Administrators who upgrade processes in the ISU climate.
• Consultants getting ready to carry out Utilities.

Course Prerequisites Required Knowledge

• Basic information on the SAP framework.
• Knowledge and experience of the business processes in a service organization.
• Knowledge and experience of the Windows working framework climate.

Course Goals This course will set up the member to:

• The idea of coordinating SAP Utilities in SAP ERP.
• About the business processes in the utilities business.
• How to productively involve SAP Utilities in SAP ERP and carry out it.

Course Objectives After following through with these tasks, the member will actually want to:

• Describe how SAP Utilities is coordinated in the SAP ERP climate.
• Perform the center business processes.
• Explain the design and capability of cycles.

 

Q: What is SAP ISU (Industry Solutions for Utilities)?

A: SAP ISU is a solution provided by SAP specifically designed for companies in the utilities industry, such as electric, gas, water, and waste management companies. It offers functionalities for managing customer service, billing and invoicing, meter reading, energy data management, and other utility-specific processes.

Q: What are the key modules of SAP ISU?

A: SAP ISU consists of various modules, including Customer Service (CS), Device Management (DM), Billing and Invoicing (Billing), Energy Data Management (EDM), and SAP Financial Contact Accounts ( FICA)for utilities.

Q: How does SAP ISU support the utilities industry?

A: SAP ISU provides utilities companies with tools to efficiently manage customer service requests, meter data, energy consumption, and billing processes. It helps streamline operations and improve customer satisfaction.

Q: Can SAP ISU handle complex tariff structures?

A: Yes, SAP ISU is designed to handle complex tariff structures for different types of utility services. It supports various pricing models, rate structures, and billing schemes.

Q: How does SAP ISU handle meter reading and consumption data?

A: SAP ISU integrates with metering systems to collect and process meter reading data. It allows utilities to monitor energy consumption, manage meter events, and generate accurate billing based on actual consumption.

Q: What is the role of SAP ISU in customer service management?

A: SAP ISU’s Customer Service module helps utilities manage customer inquiries, service orders, and complaints efficiently. It provides tools for call center operations, service order processing, and service request tracking.

Q: Can SAP ISU be integrated with other SAP modules?

A: Yes, SAP ISU can be integrated with other SAP modules like SAP Finance (FI), SAP Controlling (CO), and SAP Sales and Distribution (SD) to ensure seamless data exchange and process integration.

Q: What are the career opportunities in SAP ISU?

A: SAP ISU professionals can pursue roles like SAP ISU consultant, SAP ISU functional analyst, meter data management specialist, billing and invoicing analyst, and customer service coordinator in utilities companies and IT consulting firms.

Q: How can I get started with SAP ISU training?

A: To get started with SAP ISU training, you can explore SAP-authorized training courses, online tutorials, and resources. Hands-on experience with SAP ISU systems and practical projects can enhance your learning and skill development.

Q: Is SAP ISU suitable for all types of utilities companies?

A: Yes, SAP ISU is designed to cater to various types of utilities companies, including electric, gas, water, and waste management utilities. It can be tailored to meet the specific needs of each industry.