ISU Online Training

SAP ISU Course Content

Are you looking to enhance your expertise in SAP ISU (Industry Specific Utilities)? This comprehensive guide to the SAP ISU course content covers everything from Master Data management to advanced Customer Services, ensuring you have a solid grasp of the SAP ISU system. Here’s a breakdown of what you’ll learn:

1. SAP ISU Master Data

Master Data is a foundational element in SAP ISU, enabling efficient and accurate data handling. In this module, you will gain insights into the critical aspects of Business and Technical Master Data.

Introduction to Master Data

• Overview and importance of Master Data in SAP ISU.

Business Master Data

• Business Partner: Understand the configuration and role of the business partner in SAP ISU.
• Contract Account: Learn how to manage contract accounts effectively.
• Contract: Configuration and creation of contracts.
• System Configuration in SAP IS-U & R/3: Set up the essential system parameters.
• Creation of Business Master Data: Step-by-step guidance on creating and managing business master data.

Technical Master Data

• Connection Object: How to configure and manage connection objects.
• Premise: Setup and maintenance of premises in the system.
• Installation: Manage the installation processes within SAP ISU.
• System Configuration in SAP IS-U & R/3: Configure the system for optimal technical master data management.
• Creation of Technical Master Data: Best practices for creating technical master data.

Regional Structures

• Purpose of Regional Structure: Why regional structuring is essential for utilities.
• Postal Regional Structure: Managing postal information.
• Political and Company Regional Structures: Handling political and corporate geographic data.
• Dependencies of Regional Structures: Understand how regional structures interrelate.

Schedule Master Record

• Parameter Record: Setting key parameters for scheduling.
• Portion: How portions are defined and managed.
• Meter Reading Unit (MRU): Configuration of MRU and related data.
• Creation of MRU and Portion: Practical guide to creating these essential components.

2. SAP ISU Customer Services

Customer service management is a vital part of SAP ISU, helping organizations streamline interactions with customers.

Customer Interaction Centre

• Enquiry Management: Handling complaints, account queries, bills, and meter-related questions.
• Request Management: Processing requests such as e-bills.
• Complaint Management: Create and manage orders related to complaints.

Master Data Creation

• Create Customer Contact: Step-by-step process for creating customer interactions.
• Business Partner, Contract Account, Contract: Understand the intricacies of creating and managing customer-related data.
• Service Orders: Learn to create and manage service orders for various customer requests.
• Batch Program: Automating data creation processes through batch programs.

Customer Complaint Handling

• High Consumption Complaint: Handling customer complaints related to over or incorrect readings.
• Payment/Credit Disputes: Managing payment adjustments and credit issues.
• Vigilance Complaints: Learn about vigilance complaint management.
• Wrong Disconnection: Handling erroneous disconnection cases.
• Load Dispute: Manage customer load disputes.

Move-In Process

• Document Layout and Welcome Letter: Configuring move-in documents and sending welcome letters.
• Move-In Date Determination: Correctly aligning move-in dates with device installations.
• Reversal of Move-In: Learn to reverse move-ins when necessary.

Work Order Management

• New Connection: Process for establishing new connections.
• Device Installation and Removal: Managing device-related processes.
• Device Replacement and Investigation: Handle replacements and investigate device issues.
• Disconnection and Reconnection: Properly manage customer disconnection and reconnection processes.
• Temporary and End of Supply: Learn how to manage supply changes, whether temporary or permanent.
• Load Change Site Investigation: Investigate and manage load change requests.

Move-Out Process

• Normal and Demolition Cases: Process standard and special move-out cases, such as demolition.
• Join Statement Billing and Name Changes: Learn to manage joint billing and change of name scenarios.
• Non-payment Move-Out: Handling move-outs due to non-payment after six months.

Device Management

1. Technical Master Data
o 1.1 Connection Object
o 1.2 Premise
o 1.3 Device Location
o 1.4 Installation
2. Technology
o 2.1 Device
o 2.2 Device Category
o 2.3 Register Group
o 2.4 Register Relationship
3. Service Order
o 3.1 Installation
o 3.2 Removal
o 3.3 Replacement
o 3.4 Inspection
4. Meter Reading
o 4.1 MRU and Portion
o 4.2 Schedule Records
o 4.3 Meter Reading Organization (Street Route)
o 4.4 Meter Reading Order creation
o 4.5 MRO download and Upload
o 4.6 Meter Reading Estimation
o 4.7 Meter Reading validation
o 4.8 Manual input of periodic & aperiodic meter reading
5. Integration Of DM With Other Modules
o 5.1 Integration with MM
o 5.2 Integration with PM

Billing and Invoicing

1. SAP Billing Master Data, Creation, Rate structure, and Execution
1.1 Billing Class
1.2 Rate type
1.3 Rate Category
1.4 Operands
1.5 Prices, price categories, Price types
1.6 Rates, Rate line items
1.7 Facts
1.8 Schemas, Working with schemas
1.9 Rate Determination
1.10 Discounts/Surcharges

2. Important Billing Functions
2.1 Billing Tasks
2.2 Billing periods
2.3 Special Billing functions
2.4 Process of Billing
2.5 Entry of selection
2.6 Billing & Simulation
2.7 Document Information
2.8 Out-sorting (Billing and Invoicing)
2.9 Billing Reversal Process
2.10 Manual billing
3. Invoicing
3.1 Invoicing Overview
3.2 Tasks of invoicing
3.3 Invoicing Processing
3.4 Budget Billing procedure
3.5 Payment plan categories
3.6 Creation of Budget billing plan
3.7 Payment plan (Creation and Configuration)
3.8 Payment schemes (Creation and Configuration)
3.9 Invoicing reversal (Basic settings for Invoicing reversal)
3.10 Out-sorting (Billing and Invoicing)
3.11 Lock Reasons for Invoicing
3.12 Bill Printout
3.13 Bill form
3.14 Control Parameters for bill printout
3.15Classification criteria of billing line items

Financial Accounting Contract Account Receivables and Payables

• 1SAP ISU FICA Basics
1. Concept and special functions in FI-CA
2. Event Technology
3. Parallel Mass Processes in FI-CA
4. Master Data Objects in FI-CA
• 2 Documents
1. Lifecycle of Documents
2. Document Structures
3. Posting Documents
4. Integration with General Ledger Accounting<
5. Account Balance Display
• 3 Transactions and Account Determination
1. Structure of Transactions
2. Transactions in IS-U
3. General Ledger Account Determination
4. Tax Determination in IS-U
• 4 Incoming Payments
1. Processing Incoming and Outgoing Payments
2. Payment Lots and Check lot
3. Clarification Processing
4. Cash Desk/Cash Journal
• 5 Payment Run
1. Prerequisites of Payment Settlement
2. Payment program
3. Payment Cards
• 6Returns Processing
1. Configuration of Returns
2. Processing of Returns
• 7 Clearing Control
1. Terminology and Definitions
2. Configurations of Clearing Strategy
• 8 Dunning and Collections
1. Dunning –Terminology
2. Configuration and Execution of Dunning Run
3. Submission to External Collection
• 9 Interest Calculations
1. Calculation of Interest on Items
2. Interest Keys and Calculation Rules
3. Processing of Interest Calculation
• 10 Deferral/Installment Plan
1. Deferral: Definition and Processing
2. Installment Plan: Definition and Processing
• 11 Other Business Transactions
1. Account Maintenance
2. Reversing Documents and Resetting Clearing
3. Document Transfer
4. Mark as Doubtful/Individual Value Adjustment
5. Write Off
• 12 Security Deposits
1. Cash and Non-Cash Security Deposit
2. Request, Payment, and Settlement of Cash Security Deposit
• 13 Correspondence
1. Definition and Types
2. The Print Workbench
• 14 Further Integration of FICA

 

SAP ISU Online Training in Hyderabad & Bangalore – Elevate Your Career in Utilities

Are you ready to enhance your skills in SAP ISU (Industry Solutions for Utilities) and advance your career in the utilities industry? Our SAP ISU Online Training in Hyderabad and Bangalore offers an in-depth, industry-focused curriculum to help you master the key components of SAP ISU, enabling you to optimize and manage critical business processes for utility companies.

Why Choose SAP ISU?

SAP ISU is a specialized SAP solution designed to meet the needs of companies in the utilities industry, including electricity, gas, water, and waste management services. It provides powerful tools to efficiently manage key functions like:

• Customer Service Management
• Meter Reading
• Billing and Invoicing
• Financial Accounting (FICA)
• Device Management

By streamlining operations and improving customer satisfaction, SAP ISU helps utility companies handle complex tariff structures, track energy consumption, and automate billing processes with ease.

SAP ISU Online Training: Course Overview

Our SAP ISU training is designed to give participants comprehensive knowledge of SAP ISU’s key areas and how it integrates with other SAP ERP modules. You will learn about business processes unique to the utilities industry and how SAP ISU supports these functions.

Who Should Attend?

This course is ideal for:

• Decision-makers using SAP ISU for business operations.
• Project Managers responsible for implementing SAP ISU.
• Project Teams involved in executing utility-related processes.
• Administrators looking to optimize SAP ISU environments.
• Consultants preparing for SAP ISU implementations.

Key SAP ISU Modules Covered

1. Customer Service (CS):
   • Manage customer inquiries, complaints, and service orders.
   • Utilize SAP ISU tools for call center operations and customer management.
2. Device Management (DM):
   • Oversee meters and devices critical to utility service delivery.
   • Understand data collection, maintenance, and meter events.
3. Billing and Invoicing:
   • Handle complex tariffs and billing models for utility services.
   • Learn how to configure and generate accurate customer invoices.
4. SAP Financial Contract Accounts (FICA):
   • Manage utility customer accounts, payments, and collections.
   • Integrate FICA with billing and invoicing to streamline financial operations.
5. Energy Data Management (EDM):
   • Monitor and manage energy data for accurate consumption reporting.
   • Integrate meter reading data with billing and customer service.

Course Prerequisites

To maximize learning, participants should have:

• Basic understanding of the SAP system.
• Experience with utilities business processes.
• Familiarity with the Windows operating system environment.

Course Goals

By the end of this course, participants will:

• Understand the integration of SAP ISU within SAP ERP.
• Learn core utilities business processes and how to execute them in SAP ISU.
• Gain expertise in efficiently utilizing and implementing SAP ISU.

Course Objectives

Upon completion, you will be able to:

• Explain how SAP ISU integrates into the SAP ERP environment.
• Perform key utilities-specific processes within SAP ISU.
• Describe the architecture and functionality of essential SAP ISU processes.

Why SAP ISU for Utilities Companies?

SAP ISU offers a comprehensive suite of tools for managing utilities companies’ unique needs, helping organizations:

• Enhance operational efficiency.
• Improve customer service with streamlined tools for customer inquiries, complaints, and meter data management.
• Ensure accurate billing through complex tariff structures and rate models.

Career Opportunities in SAP ISU

Upon completing the SAP ISU course, you will unlock opportunities in various high-demand roles, such as:

• SAP ISU Consultant
• SAP ISU Functional Analyst
• Meter Data Management Specialist
• Billing and Invoicing Analyst
• Customer Service Coordinator

These positions are in demand across utility companies, IT consulting firms, and SAP implementation partners, offering substantial career growth potential.

FAQs about SAP ISU

Q: What is SAP ISU?
A: SAP ISU is a specialized SAP solution for utilities companies, enabling them to manage customer service, billing, meter data, and other utility-specific processes.

Q: How does SAP ISU support the utilities industry?
A: SAP ISU offers tools to manage customer requests, energy data, and billing processes, ensuring smooth operations for utilities.

Q: Can SAP ISU handle complex tariffs?
A: Yes, SAP ISU supports complex tariff structures and diverse pricing models, allowing utilities to accurately bill customers based on consumption.

Q: How does SAP ISU manage meter reading and consumption data?
A: SAP ISU integrates with metering systems to collect, process, and monitor meter data, ensuring accurate billing.

Q: Can SAP ISU be integrated with other SAP modules?
A: Yes, SAP ISU integrates with other SAP modules such as SAP Finance (FI), SAP Controlling (CO), and SAP Sales and Distribution (SD) for seamless business processes.

Q: What industries benefit from SAP ISU?
A: SAP ISU is ideal for utilities companies, including those in the electric, gas, water, and waste management sectors.

Enroll in SAP ISU Training in Hyderabad & Bangalore

Ready to take your career to the next level? Join our SAP ISU Online Training in Hyderabad and Bangalore to gain in-depth knowledge of utilities business processes, hands-on experience with SAP ISU tools, and integration techniques to become a valuable asset in the utilities sector.